Leading a relationship-centred approach in frontline practice

.Training .Advocacy .Collaboration .Evaluation

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The ABLE Model

Who we are

Ag Eisteacht is the Irish word for listening. We support frontline practitioners’ relational and reflective capabilities because evidence shows this leads to better health and wellbeing outcomes.

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What we do

The four strands of our Relationships in Practice work - Training, Advocacy, Collaboration and Evaluation - support awareness and understanding of why quality relationships in frontline practice matter.

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Our impact

Over 4,000 frontline practitioners in healthcare, social care and education empowered with the skills and knowledge to build quality relationships with patients, clients/service users and families.

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Who we are

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What we do

Why relationships in practice matter

Relationships are a key social determinant of our health and wellbeing, acting as both a buffer/protective and a risk factor in our lives.

Evidence shows that the quality of the relationship between a practitioner and a client/patient has the potential to enhance the service itself at its core and to impact positively on health and wellbeing outcomes.

By relating with empathy, sensitivity and understanding, frontline practitioners, such as GPs, public health nurses, early childcare professionals, teachers, social workers and social care practitioners, are ideally placed to support individuals and families, particularly during times of change or transition.

Our Relationships in Practice programme supports practitioners to build quality relationships in practice through the four strands of our work: Training, Advocacy, Collaboration and Evaluation.

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Our impact

We have trained over 4,000 frontline practitioners to date working in public, private or community roles to take a reflective, relationship-centred approach in their work.

But that is just our training programmes.

Add our awareness-raising events, collaborative initiatives, advocacy, resources and evaluative work, the wider impact of our work on individuals, families and communities throughout Ireland is powerful.

We see this in the feedback we receive via our training evaluations, case studies, events and first-hand accounts from practitioners whose relationship-centred approach is making a difference to those who turn to them for support.

*Ag Eisteacht evaluation of ABLE 3-day training courses 2016-2018

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Upcoming Courses

Training courses for frontline practitioners in healthcare, social care, community and justice sectors

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Training courses for schools

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"ABLE training is like rewiring how to interact with people. Relationships, not commodities, are at the heart of our work, so soft skills like listening underpin everything we do." Ciara Mulcahy, LINC

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